SAVE TIME AND MONEY WITH
WORRY-FREE MAINTENANCE.
BigRep offers three levels of support that go beyond our standard on-demand service to ensure optimal performance and prevent downtime.
EXPERT SERVICE
Connect with experienced service technicians and in-depth technical documentation.
FAST SUPPORT
Enjoy quick response times and even faster support with BigRep service contracts.
EASY ACCESS
Quickly access support in the digital knowledge base, online ticket system, or priority hotline.
Three Levels of BigRep Customer Service
BigRep offers a range of support so you can boost productivity, produce better prints, and maximize your machine uptime. For fastest troubleshooting 24/7, visit the Knowledge Base in BigRep HUB. For additional support, access BigRep's On-Demand Service with the online ticket system. If you want to prevent issues with scheduled maintenance, get even faster support, and cover spare parts, BigRep Service Contracts will give you peace of mind, predictable costs, and improved performance.
Service Contracts
The best way to ensure your 3D printer is performing at its peak is with a BigRep service contract. Take advantage of our exclusive support hotline, priority response times, annual maintenance visits, and included spare parts. Both the Maintenance Contract and Full Service Contract cover 100% of travel and accommodation costs for on-site service technicians. The Full Service Contract also includes troubleshooting visits twice per year with a service technician on-site within 96 hours.
Interested in BigRep Service Contracts?
On-Demand Service
For quick and effective support, BigRep offers on-demand service via the online ticket system in the BigRep HUB. Our service experts will evaluate your issue, assist in troubleshooting, and find a speedy resolution. If maintenance or on-site service is required, a certified technician can be scheduled for support.
Already a BigRep customer?
Knowledge Base
As the first stop for troubleshooting and service issues, BigRep customers can easily access a wealth of technical documentation in the Knowledge Base located in the BigRep HUB. Simply log in and find how-to articles, FAQs, quick start guides, user manuals, and much more.
Already a BigRep customer?
BigRep SERVICE CONTRACTS
PEACE OF MIND WHILE SAVING MONEY AND TIME
While standard and extended legal warranties will safeguard your purchase from manufacturing defects, all industrial machines need regular maintenance to ensure optimal performance and prevent downtime. BigRep offers two levels of support that go beyond our standard on-demand service.
The Maintenance Contract delivers fast support, annual maintenance, and spare parts coverage. The Full Service Contract includes all that, plus faster support, additional troubleshooting, and more. Both annual service contracts ensure that you:
- Boost productivity with your BigRep 3D printer functioning at its best
- Secure predictable maintenance costs and reduce internal process costs
- Maximize uptime and keep printing large parts around the clock
BOOST PRODUCTIVITY
With your machine functioning at its best, you consistently produce better prints. Focus on producing the parts you need, maximize your print success rate, and boost material yield.
PREDICTABLE COSTS
Service contracts cover support, spare parts, travel costs, and more. Secure predictable maintenance costs - and your peace of mind - while saving internal process costs.
MAXIMIZE UPTIME
Preventative maintenance, faster problem resolution, and priority service visits keep your BigRep system ready to deliver quality 3D printed parts around the clock.
WHICH SERVICE CONTRACT DO YOU NEED?
BigRep offers two annual contracts to safeguard your 3D printer, maximize output, and extend the life of your machine: the Maintenance Contract and the Full Service Contract. Compare each offering for next-level maintenance to on-demand service.
|
ON-DEMAND |
MAINTENANCE |
FULL SERVICE |
|||
|---|---|---|---|---|---|
| Contract | Duration of Coverage | 1 year / unlimited renewal * | |||
| Remote Support | Support Contact | Online ticket system | |||
| Hotline | |||||
| First-Level Service | First response within 16h | ||||
| First response within 8h | |||||
| Knowledge Base | Technical Documentation | ||||
| On-Site Support | Maintenance Visit (1x per year) | Service technician on-site | |||
| 100% costs covered for service technician travel & accommodation | |||||
| Hot ends and print bed tape covered | |||||
| Troubleshooting Visit (Up to 2x per year) | Service technician on-site within 96h | ||||
| 100% costs covered for service technician travel & accommodation | |||||
| Hardware | Spare Parts | 100% costs covered, excl. wear parts | |||
| Software | Updates | Latest firmware installed | |||
* Unlimited renewal of contract possible until product is phased out
"Five stars for fast and uncomplicated help from BigRep Customer Service. Just as usual!"
- Oliver Widy, Project Manager for Innovation and Market at HEWI, Heinrich Wilke GmbH
BigRep Offers a Complete Solution
BigRep understands that customers require expert support to take advantage of the huge potential of large-format 3D printing and realize their goals. No matter what your application, from design prototypes to creative projects, factory tooling, and end-use parts, BigRep delivers a complete solution to drive your success with 3D printers, materials, software, and service.
In addition to stellar customer service, either on-demand or service contracts, BigRep gets you up to speed with insightful training in the BigRep Academy and helpful resources in our extensive knowledge base in the BigRep HUB.
