Data privacy

Data Privacy

All procedures of data processing (e. g. collection, processing and transfer) are treated in compliance with the statutory requirements. The following explanation provides an overview of what type of data is collected, the way in which such data is used and transferred, which security measures are applied to protect your data and the way in which you obtain information about the data provided by you.

1. Collection and storage of personal data

Personal data are individual specifications about personal or factual conditions of an individual or determinable natural person, e.g. your name, your address, your telephone number, your date of birth, your bank details and your IP address.

The following data is logged when visiting our website, whereby the storage of such data serves internal system-related and statistical purposes only: name of your internet service provider, names of the visited web pages, the used browser, the operating system and querying domain, date and time of access, used search engine, names of downloaded files and your IP address.

Further personal data are only collected if these are provided voluntarily by you, e.g. in the context of a query, an order or a registration.

For example you can register with our email newsletter. In this case, we will collect and store your email address. Your email address will be used for mailing our newsletter emails informing you about current offers and developments. You may request your deletion from the distribution list by sending us a respective email to our email address mentioned in the imprint or to our Data Protection Officer at any time. Your data will be deleted as a result.

Our online order services use the platform of Woocommerce. The utilization of our online order services requires your registration. During the registration process all data required for processing your orders are queried. Such data especially are your complete name, your complete business name including authorized representative(s), your email address, your address (billing and deviating shipping address, if any), payment details and your phone number. In order to facilitate future logins without reentering a complete set of data, you have to choose a password that may be amended by you at any time. We store the data entered by you in order to set up a customer’s account. The customer’s account will be used for processing your orders. Your data will be held available for your upcoming orders (registration), as long as you maintain your registration with us.

We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).

2. Utilization, transfer and deletion of personal data

BigRep GmbH is a global company with local representatives that are trained and certified by our personnel. In order to provide local service, we may share your data with our local service partner.

The personal data provided by you will be used for answering your queries, processing your order, assessing your credit-worthiness, and for the technical administration of the website.

Your personal data will never be sold. Your personal data may be transferred to third parties, if the transmission is required for processing the contractual relationship, for accounting purposes, for the collection of claims or if you have consented explicitly to the transmission. For instance it may be necessary, that we forward your name, address and order data to carriers if the delivery shall be effected ex works. Such third parties will receive only such data that are necessary for the fulfillment of their functions. No other utilization of the information by the carriers is permitted.

We use a third-party provider to make the recruitment process as easy as possible. The provider (recruiterbox) is located in the US and processes your applications on our behalf. Recruiterbox is a company which is a member of the EU-US Privacy Shield agreement. We commissioned them to process contract data, ensuring in the process that national and European requirements of the GDPR and the new version of the German Data Protection Act (BDSG) are fulfilled. The legal basis for processing your application data is Art. 6 para. 1 lit. a GDPR.

3. Google Analytics

This website uses features of the web analysis service Google Analytics. This service is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer, making it possible to analyze the way you use the website. The information generated by this cookie about your use of this website is usually transferred to a Google server in the US, where it is stored.

Storage of Google Analytics cookies is in accordance with Art. 6 para. 1 lit. f GDPR. The website operators have a legitimate interest in analyzing user behavior in order to optimize their website as well as their advertising and Internet presence.

IP Anonymization

We have activated the IP Anonymization feature on this website. This way Google cuts your IP address in EU member states or other contracting parties to the Agreement on the European Economic Area prior to being transferred to the USA. Only in exceptional cases will your full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google swill use this information to assess your use of the website, create reports on website activity and provide the website operators with other services relating to website and Internet use. The IP address transferred from your browser by Google Analytics will not be combined with other data from Google.

Browser plug-in

You may block the use of cookies by selecting the corresponding setting in your browser software; please note, however, that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google. To do so please download and install the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Object to data collection

You may prevent Google Analytics from collecting your data by clicking the link below: An Opt-Out cookie will be set to block the collection of your data on future visits to this website: Deactivate Google Analytics.

Further information on how Google Analytics handles user data can be found in Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en.

Object to user tracking on mobile devices

Add-ons for suppressing Google Analytics user tracking available for browsers on mobile devices, such as smartphones or tablets, do not always work. By using the JavaScript link below a cookie will be generated on your device, which deactivates Google Analytics user tracking on this page in the browser.

Processing of contract data

We made a contract with Google for the processing of contract data and have fully implemented the strict requirements of the German data protection authorities regarding the use of Google Analytics.

Demographic features of Google Analytics

This website uses the Google Analytics “demographic features” functionality. It facilitates the creation of reports including information about our website visitors’ age, gender and interests. This data derives from interest-related advertising by Google and from visitor data provided by third parties. This information cannot be associated with a specific person. You can disable this feature at any time from the ad preferences of your Google account or opt out of Google Analytics collecting your information as described in the “Object to data collection” section.

4. Security notes

Our agents and we have taken technical and organizational security measures to ensure personal data are protected adequately and at an appropriate level from manipulation, loss, destruction or access by unauthorized persons.

The security procedures are continuously revised on new technological requirements.

5. Use of cookies

The websites sometimes use so-called cookies. Cookies are not harmful to your computer nor do they carry viruses. Cookies are used to make our offering more user-friendly, more effective and safer. Cookies are small text files which are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They will be deleted automatically after you leave the website. Other cookies will remain on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.

You can change the settings of your browser to inform you about the use of cookies, or to ask permission for every time cookies are used. You may also refuse the use of cookies for certain circumstances or even altogether, as well as activate automatic deletion of all cookies upon closing your browser. If you choose to deactivate cookies the full functionality of this website may be impaired.

Cookies which are necessary to carry out the electronic communication process or to provide certain functions you may wish to use (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operators have a legitimate interest in storing cookies for the sake of a technically error-free and optimized provision of their services. Insofar as other cookies (e.g. cookies for the analysis of your surfing habits) are stored, these will be treated separately in this privacy policy.

Please be advised that we use cookies on this website, to offer you the best possible experience. Find out more here

We use cookies to provide BigRep website visitors with the best experience, including accounting for their preferences, interest in products and services, content and marketing purposes, and more.

At BigRep, we value your visit to our website and the relationship that we have with you. We respect your privacy and right to data protection, so we want to ensure you are informed about our cookie practices.

Our website utilizes technology that collects information via cookies, which help us to provide you with the best possible experience as a visitor to our site. The cookies that we use enable our website to function and better understand the content and marketing that is of most use to visitors.

The procedures for changing your settings and cookies differ from browser to browser.

Internet Explorer
Mozilla
Google Chrome
Safari
Opera

Please read the description our cookie practices and get in contact if you have any questions. You can send us an email, submit a request via the “Contact Us” form on our website, or contact us on social media (Twitter, Facebook).

Strictly Necessary Cookies:
Cookies that are necessary for the site to function properly. They do not identify you as an individual. These cookies are necessary to make our BigRep website work correctly and support our users in moving around our websites to use our features. These cookies enable services on our website such as shopping baskets in the BigRep store. These cookies remember previous actions.
NameManagementOwnershipPurposeInformation
_icl_current_admin_language, _icl_current_languagebigrep.comOwn CookiesContains the current language of the admin and the user.
PHPSESSIDbigrep.comOwn CookiesCookie required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access.
wfwaf-authcookiebigrep.comOwn CookiesThis cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. This cookie is persistent and expires in 1 day.
__cfduiCloudflareThird PartyThis cookie is strictly necessary for Cloudflare's security features and cannot be turned off used it is to identify individual clients behind a shared IP address and apply security settings on a per-client basis.Link
wordpress_logged_in_, wordpress_sec_, wordpress_test_cookie, wp-settings-, wp-settings-time-bigrep.comOwn CookiesThese cookies are set by WordPress are used for indication and identification of the logged in user. Those are session cookies.
VISITOR_INFO1_LIVE, PREFYoutubeThird PartyWe embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. + Google advertising cookie used for user tracking and ad targeting purposes.Link
Analytic Cookies:
These cookies gather information about the manner in which you use our websites. These are used to track user interaction and detect potential problems so that we can improve our services – these cookies essentially provide us analytical data on how users use the BigRep website. For example, the frequency of your visits, the time spent on our website, and any problems or error messages encountered. These cookies are also used to let partners know if you came to one of our websites from a partner site, as well as if you responded to a call to action, such as requesting contact or registering to download an e-book. This helps us improve the performance of our websites. They do not identify you as an individual.
NameManagementOwnershipPurposeInformation
_ga, _gat, _gidGoogle AnalyticsThird PartyGoogle Analytics cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and help us improve our website. The information collected is anonymous and includes the number of visitors to the website, what pages they visited and where they have come to the website from.Link
_hjClosedSurveyInvites,_hjDonePolls,_hjMinimizedPolls,_hjDoneTestersWidgets,
_hjMinimizedTestersWidgets,_hjIncludedInSample,1P_JAR
HotjarThird PartyHotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.Link
lidc, bcookieLinkedInThird PartyLinkedIn cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and help us improve our website. The information collected is anonymous and includes the number of visitors to the website, what pages they visited and where they have come to the website from.Link
Marketing Cookies:
These cookies are used to track visitors across the BigRep website and deliver content that is more engaging and relevant to you and your interests. They are also used to inform targeted advertising or the frequency with which you see an advertisement on BigRep and some third-party websites. They store information about your visit/s to our website and this information is shared with third parties, including advertisers and BigRep partners.
NameManagementOwnershipPurposeInformation
IDE, NID, 1P_JARGoogleThird PartyGoogle advertising cookie used for user tracking and ad targeting purposes.Link
MUID, MUIDB, SRCHD, SRCHUID, SRCHUSR, _EDGE_S, _SSBing AdsThird PartyMicrosoft Bing Ads Universal Event Tracking (UET) tracking cookie.Link
BizoID, lang, UserMatchHistoryLinkedIn AdsThird PartyLinkedIn advertising cookie used for user tracking and ad targeting purposes.Link
frFacebook AdsThird PartyFacebook advertising cookie used for user tracking and ad targeting purposes.Link
lpv XXX, visitor_idXXX-hash, visitor_id XXX, pardotPardotThird PartyPardot helps BigRep to deliver a seamless user experience for those customers and users that have created an account with us for receiving email communications.Link

6. Right to information, Correction

You have the right to request information with respect to the data stored about yourself at any time, the origins and recipients of such data as well as the purpose of the data processing. Further, you have the right on correction of any personal data stored in our system. If you have any questions regarding to the topic data protection, please contact our Data Protection Officer.

7. Right of cancellation

You have the right at any time to withdraw your consent to the use of your personal data in the future. Please just send an e-mail to the e-mail address mentioned in the imprint or to our Data Protection Officer.

8. Data Protection Officer
The contact details of our Data Protection Officer are:

Stefan Barche
BigRep GmbH
Gneisenaustraße 66, 10961 Berlin
Phone: +49 30 20 84 82-60
Fax: +49 30 20 84 82-99
E-Mail: [email protected]

Divers:

Icons BigRep forms made by Vectors Market from www.flaticon.com is licensed by CC 3.0 BY

Icons made by Freepik from www.flaticon.com is licensed by CC 3.0 BY

We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audience is coming from.
By choosing I Agree you consent to our use of cookies and other tracking technologies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie "__cfduid" to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
  • __cfduid

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
  • VISITOR_INFO1_LIVE
  • PREF
  • CONSENT
  • GPS
  • YSC

Contains the current language of the admin and the user.
  • _icl_current_admin_language
  • _icl_current_language

Cookie required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access.
  • PHPSESSID

These cookies are set by WordPress are used for indication and identification of the logged in user. Those are session cookies.
  • wordpress_logged_in_
  • wordpress_sec_
  • wordpress_test_cookie
  • wp-settings-
  • wp-settings-time-

Decline all Services
Accept all Services
The BigRep NEWSLETTER
Subscribe to our newsletter for useful tips, news and resources around industrial 3D printing.
JOIN FOR FREE
X