Service

Maximum printing knowledge for you,
minimum downtime for your bigrep

“Start 3D printing on the day our certified technician installs your BigRep machine.”

Service

Maximum printing knowledge for you,
minimum downtime for your bigrep

“Start 3D printing on the day our certified technician installs your BigRep machine.”

1  Ready to Print from day one

Your BigRep industrial machine will be delivered fully functional and setup at your site by a BigRep certified technician who will run a test print, deliver a Final Acceptance Test, and introduce you to its operation. From day one you will be equipped to start manufacturing large complex objects with your brand new BigRep 3D printer.

Delivery

BigRep printers are delivered fully functional and pre-assembled. If desired, BigRep will support you with the entire shipping process, from ex-works to door-to-door, including all paperwork such as customs clearances.

Setup

BigRep printers are big industrial machines. Your BigRep 3D printer will be unpacked and setup at your location by a BigRep certified technician. Setup includes calibration of your machine, a test print, and a Final Acceptance Test (FAT).

Introduction to operation

After setting up your printer our certified technician will give you a short introduction to operation of your new industrial 3D printer. And you’ll be ready to start straight away with your big prints

1  Ready to Print from day one

Your BigRep industrial machine will be delivered fully functional and setup at your site by a BigRep certified technician who will run a test print, deliver a Final Acceptance Test, and introduce you to its operation. From day one you will be equipped to start manufacturing large complex objects with your brand new BigRep 3D printer.

Delivery

BigRep printers are delivered fully functional and pre-assembled. If desired, BigRep will support you with the entire shipping process, from ex-works to door-to-door, including all paperwork such as customs clearances.

Setup

BigRep printers are big industrial machines. Your BigRep 3D printer will be unpacked and setup at your location by a BigRep certified technician. Setup includes calibration of your machine, a test print, and a Final Acceptance Test (FAT).

Introduction to operation

After setting up your printer our certified technician will give you a short introduction to operation of your new industrial 3D printer. And you’ll be ready to start straight away with your big prints

BigRep service ensures you can create 3D prints from day one, provides you resources to develop your 3D printing technique, and quickly resolves issues with your machine. So you can keep producing breakthrough 3D prints while your BigRep printer stays fit; wherever you are on the globe.

2 Resources to Fully Develop Your 3D Printing Technique

Take advantage of three valuable resources to help you develop a great 3D printing technique and produce those breakthrough prints. Improve your 3D printing technique with a course at the BigRep Academy. Access our Knowledge Base, a comprehensive bank of e-resources. Get answers to your unique 3D printing questions from our Service Team. We are constantly enhancing these resources so you can do more.

BigRep Academy

We deliver a range of 3D printing courses for beginners to experienced users, including tailor-made consultation courses to help you realize tricky projects. We offer training at the BigRep Academy in Berlin, in your location and also live via the internet.

Knowledge base

BigRep’s Knowledge Base, part of our Support Center, assists you to optimize your 3D printing technique. It is an online bank of demonstration videos, manuals, downloadable factory files, sample settings, FAQ pages, and more.

Your printing questions answered

Our Service Team is on hand to answer your unique 3D printing questions. Look in our Knowledge Base for an answer to any question you have. If it’s not there create a ticket in our Support Center and an expert from the Service Team will come back to you with an answer.

2 Resources to Fully Develop Your 3D Printing Technique

Take advantage of three valuable resources to help you develop a great 3D printing technique and produce those breakthrough prints. Improve your 3D printing technique with a course at the BigRep Academy. Access our Knowledge Base, a comprehensive bank of e-resources. Get answers to your unique 3D printing questions from our Service Team. We are constantly enhancing these resources so you can do more.

BigRep Academy

We deliver a range of 3D printing courses for beginners to experienced users, including tailor-made consultation courses to help you realize tricky projects. We offer training at the BigRep Academy in Berlin, in your location and also live via the internet.

Knowledge base

BigRep’s Knowledge Base, part of our Support Center, assists you to optimize your 3D printing technique. It is an online bank of demonstration videos, manuals, downloadable factory files, sample settings, FAQ pages, and more.

Your printing questions answered

Our Service Team is on hand to answer your unique 3D printing questions. Look in our Knowledge Base for an answer to any question you have. If it’s not there create a ticket in our Support Center and an expert from the Service Team will come back to you with an answer.

Our comprehensive problem response system means quick problem resolution wherever you are in the world, so your machine is soon back to work.

3 Printer problems quickly and conveniently solved

BigRep machines are designed to manufacture at a high quality 24/7, day in day out. All our 3D printers come with a Warranty in case a technical issue arises. Our Quick & Convenient Resolution process means your machine will soon be back to work, wherever you are on the globe. Our 3-Layer Support System ensures we will quickly assign our most qualified team members to resolve particularly difficult issues.

Warranty

BigRep machines come with a minimum 1 year warranty during which we quickly and effectively resolve issues with hardware, software and printing quality, repairing or replacing faulty components.

Quick & convenient resolution

Report printer problems conveniently by phone or by creating a ticket in our Support Center, where you can also monitor the resolution process. We will take it from there and because we have staff in all [?] time zones and stock centers across the globe we can assure a rapid response including fast delivery of replacement parts.

3-Layer support system

We have the local partners all the world and most technical issues can be resolved simply by them. For those rare, hard-to-solve problems we have a three-layered support system in place. Difficult issues will be escalated to the BigRep Global Support team. If necessary, the BigRep R&D Team is our third layer – they are there to ensure full and timely resolution to any problems.

3 Printer problems quickly and conveniently solved

BigRep machines are designed to manufacture at a high quality 24/7, day in day out. All our 3D printers come with a Warranty in case a technical issue arises. Our Quick & Convenient Resolution process means your machine will soon be back to work, wherever you are on the globe. Our 3-Layer Support System ensures we will quickly assign our most qualified team members to resolve particularly difficult issues.

Warranty

BigRep machines come with a minimum 1 year warranty during which we quickly and effectively resolve issues with hardware, software and printing quality, repairing or replacing faulty components.

Quick & convenient resolution

Report printer problems conveniently by phone or by creating a ticket in our Support Center, where you can also monitor the resolution process. We will take it from there and because we have staff in all [?] time zones and stock centers across the globe we can assure a rapid response including fast delivery of replacement parts.

3-Layer support system

We have the local partners all the world and most technical issues can be resolved simply by them. For those rare, hard-to-solve problems we have a three-layered support system in place. Difficult issues will be escalated to the BigRep Global Support team. If necessary, the BigRep R&D Team is our third layer – they are there to ensure full and timely resolution to any problems.

BigRep Academy, Knowledge Base, and our Service Team Q&A are resources we provide to help you produce ever-improving cutting edge 3D prints for your business.

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